Product Recall Incident Report — Report Unsafe Consumer Products Directly to Health Canada
What Is It?
Consumers can report unsafe product incidents directly to Health Canada, which can trigger recalls, warnings, or other action instead of leaving the problem with the seller alone.
Do I Qualify?
- The product is a consumer product used in Canada
- There was a safety incident, injury, near miss, or serious defect
- You can identify the product, seller, or manufacturer
- The issue is not limited to a one-off preference complaint
How To Use It
- Stop using the product if it appears unsafe.
- Record the brand, model, serial number, seller, and what happened.
- Check whether the product is already subject to a recall.
- File an incident report with Health Canada and keep copies of photos and receipts.
What Most People Don’t Know
- A near miss can still matter if the product is clearly dangerous.
- A report to Health Canada is different from a refund request to the seller.
- Photos, packaging, and model numbers make the report much stronger.
Frequently Asked Questions
Is this automatic?
A: No. You have to report the incident.
What documents help most?
A: Photos, receipts, packaging, model numbers, and medical or repair records are the most useful records.
Where do I start?
A: Start with the recall database and the consumer product incident report process.
What is the biggest trap?
A: The biggest trap is throwing away the packaging and product details before reporting.