OLHI Complaint Escalation — Take a Life or Health Insurance Dispute to an Independent Ombudservice
What Is It?
OLHI is Canada’s free, independent dispute resolution service for life and health insurance consumers. If your insurer has taken its final position and you still believe the result is unfair or wrong, OLHI can provide an external review pathway.
What Most People Don’t Know
- You usually need the insurer’s final position first.
- OLHI is free and independent.
- OLHI also helps with lost policies of deceased loved ones, not just denied claims.
Frequently Asked Questions
Can I go to OLHI before complaining to the insurer?
A: Usually no. OLHI expects you to complete the insurer’s internal complaint process first.
Does OLHI cost anything?
A: No. OLHI describes its service as free, impartial, and independent.