[YOUR FULL NAME]
[YOUR STREET ADDRESS]
[CITY, PROVINCE, POSTAL CODE]
[YOUR PHONE NUMBER]
[YOUR EMAIL ADDRESS]
[DATE]
Customer Relations Department
[AIRLINE NAME]
[AIRLINE MAILING ADDRESS OR CUSTOMER RELATIONS EMAIL]
Re: Compensation Claim under Air Passenger Protection Regulations (APPR), SOR/2019-150
Flight Details:
| Airline / Flight Number: | [AIRLINE NAME] Flight [FLIGHT NUMBER] |
| Date of Travel: | [DATE OF FLIGHT] |
| Origin Airport: | [DEPARTURE AIRPORT — e.g., YYZ] |
| Destination Airport: | [DESTINATION AIRPORT — e.g., YVR] |
| Scheduled Departure: | [SCHEDULED DEPARTURE TIME] |
| Actual / Rebooked Arrival: | [ACTUAL OR REBOOKED ARRIVAL TIME] |
| Delay to Final Destination: | [X hours Y minutes] |
| Booking Confirmation Number: | [CONFIRMATION NUMBER] |
| Reason Given by Airline: | [REASON STATED BY AIRLINE, e.g., "mechanical," "crew scheduling," "weather"] |
Dear Customer Relations Representative:
I am writing to formally claim compensation under Canada's Air Passenger Protection Regulations (APPR), SOR/2019-150, for the disruption I experienced on [AIRLINE NAME] Flight [FLIGHT NUMBER] on [DATE OF FLIGHT].
My flight was [select one: delayed by [X hours] / cancelled / I was denied boarding involuntarily]. The disruption resulted in my arriving at my final destination approximately [X hours] later than scheduled.
Applicable Compensation
The disruption was [choose one: within the airline's control and unrelated to safety / an involuntary denied boarding due to overbooking or operational reasons within the airline's control]. [AIRLINE NAME] is a [large / small] carrier under the APPR. Accordingly, the compensation I am entitled to is:
| Type of Disruption | Delay to Destination | Large Airline | Small Airline |
|---|---|---|---|
| Delay / Cancellation (within airline control, not safety) | 3–6 hours | $400 | $125 |
| 6–9 hours | $700 | $250 | |
| 9+ hours | $1,000 | $500 | |
| Denied Boarding (involuntary, within airline control) | 0–6 hours | $900 | $125 |
| 6–9 hours | $1,800 | $250 | |
| 9+ hours | $2,400 | $500 |
Based on a delay of [X hours] to my final destination, the compensation I am entitled to under the APPR is:
Compensation Claimed: $[AMOUNT] CAD
[Optional — include if applicable:] I also note that the airline claimed this disruption was due to [STATED REASON, e.g., "a safety issue"]. However, a safety exemption under the APPR requires the airline to demonstrate that the defect was unforeseen and not within the airline's control. A routine maintenance issue that a properly maintained aircraft should not have experienced does not qualify. I request that you provide a full written explanation of the precise safety defect, when it was discovered, and why it could not have been anticipated through normal maintenance practices.
I request payment of $[AMOUNT] CAD within 30 days of this letter. If I do not receive payment or a written explanation of denial by [DATE — 30 days from letter date], I will file a formal complaint with the Canadian Transportation Agency (CTA) at otc-cta.gc.ca/eng/air-travel-complaints.
Sincerely,
[YOUR PRINTED NAME]
Enclosures:
1. Boarding pass or booking confirmation
2. Delay / cancellation notice or screenshots from airline
3. [Flight tracking data from FlightAware / Flightradar24 if relevant]
4. [Any written or email communication from the airline regarding the disruption]